Return Policy & EU Compliance Info

☕ Return Policy (aka The Fine Print)

We get it. Sometimes things just don’t work out. While our mugs are made to order and packed with personality, we do offer returns on eligible items within 14 days of delivery.

Shoot us an email at hello@rbfmugs.com within 14 days of receiving your order. Once your request is approved, we’ll send you a return shipping label and instructions to send it back to us.

Items must be unused and in the same condition you got it and accompanied by proof of purchase (your order confirmation works great)

📦 Heads up: Any returns sent without reaching out first will be turned away like a bad ex. Just email us first, so we know to look out for it. I promise it’s painless.

🔍 Damaged, Wrong, or Defective?

If your mug arrives looking like it went through a bar fight, or we somehow sent you the wrong one, email us right away with a photo so we can make it right.

🚫 What Can’t Be Returned:

We do not accept returns on:

  • Sale items or limited edition releases (once they’re gone, they’re gone)

  • Gift cards

  • Customized or personalized items

  • Used mugs (ew, no thanks)

🔁 Exchanges

Want something else? The fastest way is to start a return for your original order, and place a new one separately once it’s accepted.

💸 Refunds

We don’t offer refunds unless your item is damaged or defective upon arrival. We require photos to verify the issue before issuing a refund.

Please note:

  • Shipping costs are non-refundable

  • Refunds (when approved) are processed back to your original payment method

✈️ EU Shipping Compliance Info:

For my EU Besties:
Age restrictions: For adults
EU Warranty: 2 years
Other compliance information: Meets the lead and cadmium level requirements.

In compliance with the General Product Safety Regulation (GPSR), Resting Brew Face LLC and SINDEN VENTURES LIMITED ensure that all consumer products offered are safe and meet EU standards. For any product safety related inquiries or concerns, please contact our EU representative at gpsr@sindenventures.com. You can also write to us at Resting Brew Face, PO Box 358, Monticello, MN 55362 or Markou Evgenikou 11, Mesa Geitonia, 4002, Limassol, Cyprus.

Have a question? Email us anytime at hello@rbfmugs.com. We're here to help!